VIORA Shipping Policy

Processing Time

• Orders placed before 2 PM are processed the same business day
• Orders placed after 2 PM are processed the next business day
• Processing time: 1-2 business days
• No processing on weekends or holidays

Delivery Times

• United States: 3-5 business days
• EU Countries: 4-8 business days
• Worldwide: 7-14 business days

Delivery times are estimates and may vary during peak seasons or due to customs processing.

Order Tracking

• Tracking information sent via email once your order ships
• Track your package at any time using the provided tracking number
• Questions about delivery? Contact support@vioralense.com

Shipping Address

• Ensure your shipping address is complete and accurate
• We cannot be responsible for packages shipped to incorrect addresses
• Address changes possible within 2 hours of order placement

Delivery Issues

• Package not received after expected delivery time? Contact us immediately
• For orders outside the Netherlands, customs duties may apply (customer responsibility)
• Packages returned to us due to incorrect address will incur reshipping charges

Special Circumstances

• Delayed Orders: If your order hasn't shipped within 3 business days, we'll contact you with an update
• Peak Seasons: During holidays or promotional periods, processing may take an additional 1-2 days
• International Customs: International orders may experience delays due to customs processing

Contact Information

Questions about shipping? Email us at support@vioralense.com